CUSTOMER REVIEWS

Customer Reviews

Complete customer satisfaction is important to us at Thomas Towing & Transport, and it shows; read what our customers have to say about their experiences working with us.

"I want to commend your tow truck operator, Sheldon, who assisted me 11/14/23 when I had a flat tire on Market Street. Sheldon was polite, courteous and professional. He handled my car with care, which I really appreciated. I have also let Geico know of my great experience with your company. Thank you!!!"

-Sandra Moon



 “Professional & friendly staff at affordable prices. I highly recommend this business if you ever find yourself broken down, with a flat tire, in a ditch ANYTIME a towing service is needed.”  
-April J.

“Thomas Towing has been there when we needed them and even went the extra mile by taking me to the car rental place as well.”

-Barbara Smith 

“So impressed with integrity of the man who came to help me Wednesday evening when my truck wouldn't start at all! When he arrived he was able to start it, and didn't charge me. That kind of professional courtesy and kindness will be remembered and shared! THANK YOU FOR MAKING A VERY ROUGH DAY, MUCH BETTER!”
-Tiffany Wilson Jones 

“This company was fantastic. Joshua was so professional and made me feel so relieved when my daughter flipped her 4 wheeler into the marsh. I will recommend them to everyone I know time and time again. Thank you so much! Great company, cheap and honest!”
-Lisa Moscato Lemay  

“Tom helped my company get our broken down F350 dually truck from Benson, NC back to ILM. He's always been super helpful and kind with anything I've needed help with. I highly recommend them!”
-Missy Hardy 

“Great experience with Thomas. He saved us from a Friday rush hour fiasco and could have charged an arm and a leg. Very honorable and trustworthy. “Great service when we needed it. Such a pleasure to meet people like Thomas!”
-Tod Manning


“Excellent professional service. They responded within minutes of my call. The driver was very helpful, patient and knowledgeable - he had my best interests in mind and helped me to select the best repair shop.”
-Chris Schwartz

“Fantastic Service! This company knows what they're doing and they know how to do it! I couldn't be more pleased with the assistance I received today. They showed up quickly with a smile! I'm very impressed and glad I could call on such a great company in a pinch! Thank you guys!”
-Devin Blakley

 

“Fast, friendly service! Tom and his crew have always been helpful and will go above the standard to help in a time of need!”
-Bradley Walter

“These guys saved me from being stranded on the side of the road. I want to genuinely thank you for the friendly help and fast attention. I was stranded, they could have charged me MUCH more but were honest and VERY fair. Don't hesitate to use them!”
-Nick McKenzie

Chris R. --Mobile, AL

Had the misfortune to need a tow & turned to Yelp. Spoke to 3 companies including Thomas Towing.

Most professional office experience, hands down. Called the next day to have my 8300 lb dully moved to a repair shop. Arrived faster than quoted. Dealings with the office, and owner ( who is the one that picked up my vehicle ) were handled professionally and with integrity. Rare these days. Should I ever need another tow, I will know who to call. Highly recommend.


Alena S. --Rancho Cucamonga, CA

I've only had one encounter with Thomas Towing and I was beyond pleased. As the woman explained to me, Ben the driver was not only a kind individual but went out of his way to make sure I was an astatic customer. They did such a great job, I almost forgot about the terrible day I was having with my broken down car! Not to mention the woman I spoke to on the phone was amazing, very friendly and helpful. I don't wish for a break down but I feel safe knowing the number to Thomas towing!


Barbara W. --Wilmington, NC

Extremely friendly and very knowledgeable in what they do. Their prices are are competitive and they will never charge you more than they quote you. They care about your vehicle as if it was their own.


Robin B. --San Diego, CA

Great service! I had a car that needed to be towed to the shop, and these guys were just great. I received their information from a local dealer referral and went with it even though I couldn't find any reviews. I called the office for a quote, and the operator was super helpful. I scheduled a pick-up for later in the evening, and the driver showed up as scheduled. Very friendly and professional service. No fumbling around with the truck and getting it cinched down...no "just let me get the car and go" attitude. And a family owned business that's operated by off duty firefighters? You've got a question your patriotism if you don't give these guys a shot at your business.

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